Responsible Gambling at Ricky Casino
At Ricky Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Ricky Casino operates under a strict responsible gambling framework in compliance with Australian consumer protection standards and international best practices as of June 2026. We actively promote responsible play and work to prevent problem gambling by offering a range of player protection tools and resources.
Know the Signs of Problem Gambling
Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:
- Do you spend more money or time gambling than you intended?
- Do you gamble to escape stress, anxiety, or depression?
- Have you lied to family or friends about your gambling habits?
- Do you chase losses by continuing to gamble after losing?
- Have you borrowed money or sold possessions to fund gambling?
- Do you feel restless or irritable when trying to cut back on gambling?
- Has gambling caused problems in your relationships or at work?
If you answered yes to any of these questions, we strongly encourage you to use the tools available on this page or contact a support service immediately.
Player Protection Tools
Ricky Casino provides a range of tools to help you manage your gambling activity. You can access all of these tools directly from your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your personal budget and prevents chasing losses.
Session Time Limits
Set a maximum duration for each gaming session. Once your time limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable periodic pop-up reminders that show how long you have been playing and how much you have wagered during your current session. These reminders help you stay aware of your gambling activity in real time.
Cool-Off Period
If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place any bets.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from Ricky Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team at [email protected] or use the live chat feature available 24/7 on our website.
Account Closure
You may permanently close your account at any time. Please contact our support team directly to initiate this process. Account closure is irreversible.
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registering with BetStop is free, confidential, and can be done for a period of 3 months, 1 year, 3 years, 5 years, or permanently.
To register with BetStop, visit: www.betstop.gov.au or call 1800 238 786 (free call, available 24/7).
Protecting Minors
Ricky Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites.
Recommended parental control tools include:
Support Organisations in Australia
If you or someone you know is experiencing gambling-related harm, free and confidential support is available through the following organisations:
Gambling Help Online
Free 24/7 online counselling and support for Australians affected by gambling.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Lifeline Australia
Crisis support and suicide prevention services available around the clock.
Website: www.lifeline.org.au
Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support for anxiety, depression, and related issues that may be connected to problem gambling.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)
MensLine Australia
Professional telephone and online support for men with emotional health and relationship concerns.
Website: mensline.org.au
Phone: 1300 78 99 78 (24/7)
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty, including gambling-related debt.
Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)
Tips for Gambling Responsibly
- Only gamble with money you can afford to lose.
- Set a budget before you start and stick to it.
- Never gamble to recover money you have already lost.
- Take regular breaks and do not gamble for extended periods.
- Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
- Balance gambling with other leisure activities.
- Keep track of the time and money you spend gambling.
- Treat gambling as entertainment, not as a source of income.
Contact Us
If you have any questions about our responsible gambling tools or need assistance activating any of the features described on this page, please do not hesitate to contact our support team:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
Our team is available around the clock and will respond to all responsible gambling requests as a priority.
Last updated: June 2026
